Frequently Asked Questions
How often should windows be professionally cleaned?
Most homeowners choose professional window cleaning two to four times per year, depending on exposure to pollen, dust, weather, and personal preference. Regular care keeps windows brighter, prevents buildup, and helps maintain the overall look and feel of your home.
What is the Encore Program?
The Encore Program is our recurring service option for clients who value consistency and convenience. Members enjoy scheduled service throughout the year, priority scheduling, and preferred pricing—so their home always looks its best without needing to remember to rebook.
What does your White-Glove approach mean?
Our White-Glove approach is about respect—for your home, your time, and your trust. We arrive clean and uniformed, wear protective boot covers when working indoors, and use drop cloths where needed to protect floors and surfaces. Every detail is handled with care so the experience feels just as polished as the results.
What is your purified water system, and why does it matter?
We use a purified water system that removes minerals and impurities before cleaning. This allows windows to dry 100% spot-free, leaving behind nothing but clear glass. The result is a higher-quality finish and longer-lasting clarity.
Do I need to be home during the service?
No. As long as we have access to the areas being serviced, you don’t need to be present. Many clients enjoy returning home to noticeably brighter, cleaner windows without any disruption to their day.
What if something doesn’t look right after the service?
We stand behind our work. If something doesn’t meet expectations, simply let us know and we’ll take care of it promptly. Our goal is to deliver results you feel confident recommending.
Do you offer a referral program?
Yes. We offer service credits as a thank-you for referrals. When someone you refer completes their first service, you receive a service credit that can be applied toward future cleanings. There’s no limit to how many referrals you can make, and credits never expire.
Clear expectations. Thoughtful service. Exceptional results.
Still have questions? We’re happy to help.
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